SHIPPING POLICY
IWAN JAMEEL
At Iwan Jameel, each piece is treated as a unique work of art. We are committed to ensuring that every order is carefully prepared, securely packaged, and delivered with the highest level of professionalism and care.
- PROCESSING TIME
As most of our pieces are handcrafted, processing times may vary depending on the nature of the item:
- Ready-Made Pieces: 2 – 5 business days
- Made-to-Order Pieces: 7 – 21 business days, depending on the complexity of the design
The estimated processing time will be clearly communicated prior to order confirmation. Order confirmation constitutes acceptance of the stated production timeframe.
- DOMESTIC SHIPPING (EGYPT)
- Orders are shipped through reliable and professional courier services.
- Delivery time ranges from 2 to 5 business days after processing is completed.
- A tracking number will be provided once the order has been dispatched.
- INTERNATIONAL SHIPPING
- International shipping is available upon request.
- Shipping costs and delivery times vary depending on destination, size, and weight.
- The customer is responsible for any customs duties, taxes, or import fees imposed by the destination country.
- PACKAGING
At Iwan Jameel, special attention is given to packaging to reflect the value and nature of each piece:
- High-quality protective materials are used
- Packaging is designed to prevent damage during transit
- Presentation reflects the brand’s refined identity
- SHIPPING FEES
- Shipping fees are calculated based on destination, size, and weight of the item
- The final shipping cost is displayed prior to completing the purchase
- SHIPPING RESPONSIBILITY
- Iwan Jameel is responsible for the order until it is handed over to the shipping provider
- Once the shipment is transferred, responsibility lies with the courier service
In case of damage during delivery:
- The customer must document the damage with clear photos upon receipt
- Contact us within 48 hours of delivery
Claims submitted after this period may not be accepted.
GENERAL NOTES
- Delays may occur due to circumstances beyond our control, including logistics or customs procedures
- We remain committed to keeping clients informed of any updates regarding their orders
- Placing an order indicates acceptance of this Shipping Policy